Samsung recalls expanding to China after consumer and media complaints November 2, 2016, National Law Review (Keller and Heckman) Within weeks of the much-publicized Samsung Galaxy Note7 smartphone recall in North America, a social media and media outcry in China more »
Category: Organizational Development
In the News: October 31, 2016
Wrong diagnosis of Note7 problem doomed device October 24, 2016, itwire.com After first reports of Samsung Galaxy Note7 smartphones catching fire came in, company executives decided, based on lab reports that showed a bulge in batteries supplied by Samsung SDI, more »
In the News: October 24, 2016
Comms experts to Samsung: Pick up the pace October 19, 2016, prweek.com Crisis and tech communicators say the response of the South Korean conglomerate to the Galaxy Note7 crisis was too slow to be effective. They blame the company’s hierarchical more »
In the News: October 17, 2016
SAMSUNG CONTINUES REELING FROM PRODUCT CRISIS >Samsung expands recall of Galaxy Note7 smartphone based on additional incidents with replacement phones October 13, 2016, cpsc.gov The company and the U.S. Consumer Product Safety Commission expanded the recall of Galaxy Note7 smartphones more »
In the News: October 9, 2016
After child deaths, feds threaten stricter regulations for dresser manufacturers October 6, 2016, Philly.com The stage is set for what could be a long battle between regulators and furniture manufacturers over the problem of tip-overs. CPSC Chairman Elliot Kaye has more »
In the News: October 3, 2016
Samsung’s Newest Problem >Samsung announces a safety issue affecting its top loading washing machine September 28, 2016, Samsung.com Samsung, maker of the troubled Galaxy Note7 smartphone, has announced a more »
In the News: September 26, 2016
SAMSUNG REMAINS IN GLOBAL HEADLINES >Samsung unloads Tech shares as it braces for Galaxy Note7 recall costs September 18, 2016, The Wall Street Journal Cash from more »
In the News: September 19, 2016
SAMSUNG: DOMINATING GLOBAL PRODUCT SAFETY NEWS OVER HANDLING OF RECALL Samsung recalls Galaxy Note7 smartphones due to serious fire and burn hazards September 15, 2016, cpsc.gov Samsung has announced a recall of the Galaxy Note7 smartphones in cooperation with the more »
In the News: September 12, 2016
Goodman Co. agrees to pay $5.55 million for delay and misrepresentations in reporting fire hazard involving air conditioner/heater September 8, 2016, cpsc.gov The Consumer Product Safety Commission announced the $5.55 million settlement and agreement to other terms of a consent more »
In the News: September 5, 2016
Consumer Reports criticizes Samsung’s Galaxy Note recall September 4, 2016, The Next Web Consumer Reports is challenging Samsung’s recall of Galaxy Note 7 after it started straight-up exploding, claiming it was not good enough. The recall is being handled directly more »
